Customer Service Policies
Boston Private Jewelers has created a state-of-the-art, completely self service website to give you an exciting and satisfying shopping experience while you relax in the comfort and privacy of your own home. If you prefer a more personal approach we would be happy to communicate with you by telephone or through a private appointment at your home or office. Private appointments are the perfect alternative for busy professionals who want to buy an extraordinary gift for a special occasion or to sell any of your unwanted jewelry, watches or diamonds. In today’s hectic times, Boston Private Jewelers can be a savior for the last minute shopper.
We pride ourselves on accurate descriptions, outstanding photos, and superb customer service. We go out of our way to make sure that everyone who makes a purchase from us gets a fair deal and is completely satisfied. We maintain high standards in all areas of our business and ethics, and we never compromise these standards in any way.
If you feel that any purchase made on our website was not accurately described or it merely did not meet your expectations, please e-mail us immediately with the details and we will work hard to rectify the situation. For your convenience, we have detailed our procedures and policies for processing and accepting returns in the section titled “Return Policy”.
Important information regarding our merchandise:
Please note that all of the jewelry and watches featured on our site are referred to as “Estate” items because they are pre-owned or second-hand items.
For your security and protection, all diamonds offered on our website have a GIA grading certificate and each diamond is laser inscribed with its corresponding grading certificate number.
The “Contemporary” estate jewelry we sell is always refinished to its original “like new condition”, but please keep in mind it is not newly manufactured.
The “Antique” or “Vintage” estate jewelry we sell is always presented in “as found” condition to protect the originality of the item.
All pocket and wrist watches on our site receive a full mechanical servicing or a replacement battery prior to delivery. Please keep in mind that antique timepieces were not necessarily finished to be as accurate as today’s modern day “quartz” timepieces. A vintage watch running perfectly and freshly serviced may have only been accurate to 30-60 seconds per day when it was new.
Boston Private Jewelers does not guarantee that any contemporary watch sold on our site is certified as water-resistant. However, for an additional fee, customers may choose to have a watch tested and “re-certified” to its original factory specifications for water resistance.
Please refer to Grading of Vintage Watches to accurately understand the criteria we use to accurately describe our timepieces.
Your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a fifteen (15) day return privilege.** Just return any watch or jewelry item (within fifteen days of receipt) in the same condition it was received for a full refund of the purchase price. However, all shipping, handling, and insurance charges are non-refundable. Before returning any item(s), please call 617-620-2392 to request a Refund Request ID# and detailed instructions regarding the safe return of your item(s). The safe return of unwanted merchandise is the customer’s responsibility. All merchandise being returned must be shipped prepaid, fully insured and traceable by USPS (registered mail), Federal Express, DHL or UPS. We will not accept any returns sent with postage due.
** Jewelry items which have been custom made, sized, engraved or modified to your specifications are non-returnable. Watches which have been taken apart, modified or have had parts removed or exchanged are not returnable.
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Boston Private Jewelers
1150 Great Plain Ave.
Needham, MA 02492
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